Delivery & Returns
Delivery inside your building
Unless specifically stated all deliveries are to the ground floor entrance to your building. If we are able to assist delivery inside your building at your request GNSSES will not be liable for any damage to property or injury to persons on your premises however caused. We cannot move or dispose of existing furniture.
We will deliver to you using the most suitable and economical method available to us at our discretion. This may include services such as standard courier (typically for smaller items), same day courier services, delivery on our own vehicle, delivery on a pallet (all pallet deliveries are kerbside), freight delivery, and specialist (sometimes called 'white glove' or 'room of choice') delivery, which is usually chargeable.
We use a number of different delivery methods to get your order to you. You will be advised when we despatch your order and the courier services we use usually offer tracking and notifications. If you are unavailable, miss delivery, do not collect your order from a pick up point you nominated or have provided incorrect delivery information the parcel may be returned to us. We may charge you for return costs incurred and redelivery costs. If you decide to cancel your order after a delivery failed because you were not available we will deduct the delivery charges incurred from any refund due.
For some larger items a specific delivery date may be set with you in which case delivery will only be attempted once. If such a delivery is cancelled at less than 24 hours notice prior to the delivery day we may charge for either or both the cancelled delivery or redelivery at full cost (even if this was originally offered free or at a discounted rate). If delivery fails because nobody is available to accept it, or you have supplied an incorrect delivery address, you will be charged for the full cost for return of goods to us and for any subsequent redelivery, even if delivery was originally offered free, or at a discounted rate. If waiting time is incurred because you are not available to receive delivery at the agreed time we reserve the right to charge you an appropriate fee equivalent to costs incurred.
Taxes and Duties
All our prices include VAT in the UK. Countries outside the European Union may levy import duty. Goods are shipped by us “Duty Unpaid”. It is the customers responsibility to pay any import duty that is due. Charges will vary and are assessed locally. Failure to pay duty will result in delivery failure and goods may be returned to us in the UK. We will treat this as 'cancellation of order'. Substantial charges may be incurred.
We provide a description of each product and specifications which may include dimensions, materials, and other technical information. This is provided to the best of our knowledge. We will not be responsible for errors or omissions or minor variances in colors, finishes and specification.
All electrical products are supplied to meet requirements and regulations for use in the UK. If you purchase for delivery to an overseas address you will receive the model designed for use in the UK.
DAMAGED, MISSING, FAULTY OR INCORRECT GOODS
Please carefully inspect your packages when they arrive. If packaging is open or damaged please mark the delivery note as 'damaged' in the signature box (including hand held electronic capture devices). You may also choose to refuse the delivery and mark as 'damaged' (the goods will be returned to us). We do not accept delivery damage claims if delivery is to a mailbox service address.
Once opened, if you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us immediately with the details either by email at firstname.lastname@example.org. You must tell us within 48 hours of receipt.
If there is a problem with the delivered item please keep all packaging and instructions and do not use. If your order was delivered to a UK address, we will arrange collection from or delivery to that address (or pay your return postage costs), and for replacement as soon as possible. Collection will be limited to the method we select. You will be responsible for repacking and sealing ready for collection and you may need to attach a shipping label which we will supply. Collection will be from the ground floor entrance of your building. We cannot usually provide a specific time slot for collections other than the day.
You may also return goods in person at our shop. Please bring your receipt or order number. Ensure that you receive a written confirmation that goods have been returned to us.
Orders delivered to overseas addresses must be returned to us at your own expense.
Goods will be checked upon return. They must be complete and include all packaging and instructions. If goods returned as faulty are found not to be so, we consider the return as point '6' below 'Cancellation and Unwanted items'. We will let you know so you may decide how to proceed.
Furniture and larger items delivered by our furniture delivery service must be checked by you or your representative at the point of delivery. Report any problem to the delivery team before they leave.
We do not offer compensation in the event of a product being faulty, incorrect or damaged but will get any problem rectified as quickly as possible. We always try to ensure that your order arrives correct and in perfect condition.
CANCELLATION AND UNWANTED ITEMS
We want you to be happy with your purchase. For online orders your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. You should inform us either by email at email@example.com .
This policy excludes special order or bespoke items which have been ordered to your specification from available options, or that we do not normally hold in stock, or that have been made to order by the manufacturer.
Special orders include all upholstery, most furniture and many other items listed on this website, indicated by a lead time shown in the product description of more than 2 weeks. These items are not returnable. If you are unsure as to whether an item is special order please contact us before making your purchase.
For hygiene reasons we do not accept return of bed covers / linen unless it is in its original sealed and unopened packaging. Please check such items are suitable before opening.
Trade sales and business to business sales are excluded from the above policy and returns are at our discretion.
Your statutory rights are not affected under 2014 the Consumer Contracts Regulations.
When you place an order in person at our shop for goods with a lead time and make full or partial payment you have entered a contract with us to supply. You cannot usually cancel such orders.
The cost of returning unwanted goods is your responsibility. You have 14 days from the date you receive your order to advise us if you wish to return anything, you then have a further 14 days to actually send the goods back from the date you have informed us. We advise that goods should be returned by trackable delivery method and insured for their full retail value. You are responsible for them until we have received and checked them. If returning in person please ask for a confirmation of return.
Goods should be returned to the following address. Please enclose a note of your order number with your returned goods (this is shown on your order confirmation email and delivery note).
Angle Boulevard Sidi Abderrahmane, Boulevard de Biarritz, Casablanca
Please ensure returned goods are suitably packed for transport. Do not write on the product packaging.
For any goods which are large, awkward, valuable or fragile it may be advisable to use a specialist transporter to collect the items you are returning. You can request that we collect the goods on your behalf, in which case we will inform you of the cost prior to collection.
All goods must be returned in new, unused and original undamaged condition, complete with all original and undamaged packaging and instructions. New and unused means that there are no marks on the item or signs of any wear. Electrical items must not have been fitted or connected to a power supply.
We reserve the right to make a deduction from any refund or not to accept an item with any indication it has been used or if it is damaged. You will have the option to request goods be returned back to you, in which case we will charge for redelivery.
We will refund the basic delivery cost (if applicable), but not added delivery costs such as weekend delivery. We will reimburse you within 14 days of a return to us, or proof of postage to us. (Usually as soon as goods are checked). If we have arranged pick up of the goods we will deduct the cost from the refund. If requested you must provide proof of purchase (if you do not have this and we are able to track your order, we may at our discretion still refund you, but we may ask you for proof of your identity and address). If you paid by credit or debit card we will only make a refund to the same card.
HOW TO COMPLAIN
We try to get things right, but if we do make a mistake please let us know and we will do our very best to resolve the matter to your satisfaction. Call us on 0655366796 or email firstname.lastname@example.org